Outsource non-core business processes

18th January, 2010 - Posted by Rob - No Comments

In these competitive times, every company must focus on its core areas like manufacturing and marketing. When it’s impossible for a company to focus on non-core business process, it’s time to outsource it to an off-shore firm like http://www.indiansoftwareoutsourcing.com/.

Here are some Business Process Outsourcing services that are commonly handled by Indian BPO companies:

Customer Care Services

When it’s important to interact with your customers on a 24/7 basis, its time to employ an outsourcing firm who can offer customer care round-the-clock across time zones. Language, accent or contextual references can never be a problem as most Indian outsourcing firms have exclusively-trained staff who can connect with customers from across the globe.

Popular customer care services offered by BPO firms include: Inbound Voice Support, New product information, Dealer locator, Directory enquiry and assistance, Compliance handling, Reservation/ Ticketing, Rebate & claims, Service Renewals, Order Booking and Reservation and so on.

Back Office and Technical Support Services

You can get a lot of your back office work done in an off-shore firm at a considerably lower cost. Claims processing, Account administration, Data processing and Applications Processing are handled by efficient staff overseas.

Technical support services

E-mail Support, Live Chat Support, Software Installation and Help Desk Services can be outsourced from Indian off-shore companies who have the expertise and the experience to handle your customers.

Telemarketing Services

With communication technology growing by leaps and bounds, you don’t need to employ people from your country to tele-market your products. Use the services of an Indian outsourcing firm that can successfully handle Market research, Tele-sales, Lead generation, Polling, Customer satisfaction surveys, Follow-up calls, Data capture/ verification and so on.

Bookmark It