Comments on: Lessons Indian outsourcing industry can learn from the Tiger Woods affair(s)! http://www.indiansoftwareoutsourcing.com/blog/index.php/tiger-woods-affairs-lessons-indian-outsourcing-industry-can-learn-992010 Software Outsourcing Bits and Bytes Tue, 13 Apr 2010 04:58:52 +0000 http://wordpress.org/?v=2.9 hourly 1 By: V V Chandra Shekhar http://www.indiansoftwareoutsourcing.com/blog/index.php/tiger-woods-affairs-lessons-indian-outsourcing-industry-can-learn-992010/comment-page-1#comment-65 V V Chandra Shekhar Mon, 22 Mar 2010 15:14:48 +0000 http://www.indiansoftwareoutsourcing.com/blog/?p=99#comment-65 I agree one thing I would like to add especially to outsourcing partners (mid size) is they need to also focus on being innovative and proactive - this goes a long way in building enormous confidence with the client and also to get additional processes I agree
one thing I would like to add especially to outsourcing partners (mid size) is they need to also focus on being innovative and proactive – this goes a long way in building enormous confidence with the client and also to get additional processes

]]> By: Rob http://www.indiansoftwareoutsourcing.com/blog/index.php/tiger-woods-affairs-lessons-indian-outsourcing-industry-can-learn-992010/comment-page-1#comment-31 Rob Thu, 25 Feb 2010 17:49:49 +0000 http://www.indiansoftwareoutsourcing.com/blog/?p=99#comment-31 @Sharna: very well said and we at Indian Software Outsourcing totally agree with you. @Sharna: very well said and we at Indian Software Outsourcing totally agree with you.

]]> By: Sharna http://www.indiansoftwareoutsourcing.com/blog/index.php/tiger-woods-affairs-lessons-indian-outsourcing-industry-can-learn-992010/comment-page-1#comment-30 Sharna Wed, 24 Feb 2010 19:23:29 +0000 http://www.indiansoftwareoutsourcing.com/blog/?p=99#comment-30 "When things go wrong, as they are surely bound to, it’s better to apologize right away and ask for a second chance." As an engagement and vendor manager of IT services delivery from offshore vendors, the above comment is one that I would like to comment on from experience. This is an area where I have helped offshore delivery teams rebuild their relationship with their client by embracing a new tact. Experienced delivery personnel, by definition, are able to assess the risks in the program or project before things go terribly wrong and proactively make the necessary changes to prevent disaster. The challenge that I have seen with many offshore teams is the preference to not make visible any 'bad news', perhaps for fear of seeming less than perfect. Often excuses are then made when things are beyond the point of implementing easy, cost effective, or less painful solutions. Trust is best built with a client when teams can admit their weaknesses or mistakes. The client knows that no one is perfect and problems do happen. What your client has invested in is the team's experience and ability to identify the issues and risks, make them visible, put a solution plan into place and be accountable for executing the plan to either prevent the problem or fix what is broken. Clear, concise and truthful reporting is another key to maintaining a strong long term client relationship that will withstand the inevitable bumps in the road. “When things go wrong, as they are surely bound to, it’s better to apologize right away and ask for a second chance.” As an engagement and vendor manager of IT services delivery from offshore vendors, the above comment is one that I would like to comment on from experience. This is an area where I have helped offshore delivery teams rebuild their relationship with their client by embracing a new tact.

Experienced delivery personnel, by definition, are able to assess the risks in the program or project before things go terribly wrong and proactively make the necessary changes to prevent disaster.

The challenge that I have seen with many offshore teams is the preference to not make visible any ‘bad news’, perhaps for fear of seeming less than perfect. Often excuses are then made when things are beyond the point of implementing easy, cost effective, or less painful solutions.

Trust is best built with a client when teams can admit their weaknesses or mistakes. The client knows that no one is perfect and problems do happen. What your client has invested in is the team’s experience and ability to identify the issues and risks, make them visible, put a solution plan into place and be accountable for executing the plan to either prevent the problem or fix what is broken.

Clear, concise and truthful reporting is another key to maintaining a strong long term client relationship that will withstand the inevitable bumps in the road.

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