Business Process Outsourcing: Managing Your Non-core Business Processes Effectively

In this competitive and demanding global economy, one needs to be focused on the core of the business to excel. Stop expending time on non core business processes and let us, who specialize in it, handle them.

Our full range of quality BPO services ranging from customer care services, telemarketing, back office and technical support services and transcription services from our state of the art setup in Bangalore, India will help you improve customer loyalty, maximize efficiency, reduce cost and grow revenue.

Customer Care Services

Our customer care services include:

• Inbound Voice Support
  • New product information
  • Dealer locator
  • Directory enquiry and assistance
  • Compliance handling
  • Reservation/ Ticketing
  • Rebate & claims
  • Service Renewals
  • Account Support
  • Order Booking and Reservation
• Order Processing and Management
• Live Chat Services

Back Office and Technical Support Services

Our back office services include:

• Claims processing
• Account administration
• Settlement
• Data processing/ validation
• Applications Processing

Our technical support services include:

• E-mail Support
• Live Chat Support
• Software Installation
• Help Desk Services

Telemarketing Services

Our telemarketing services include:

• Marketing research/ surveys
• Market need
• Appointment setting
• Tele-sales/ Tele-marketing
• Lead generation
• Lead qualification
• Trade show follow-up
• Polling
• Customer satisfaction surveys
• Direct mail implementation
• Thank-you/ Follow-up calls
• Receivables outstanding
• Data capture/ verification
• Account management

Transcription Services

We offer Transcription work that focus on delivering a high quality product within the turnaround times that our customers need. Our Transcription team has experience transcribing for many industries in the business community with a particular focus on transcribing for the quarterly and annual report community, transcribing from the written word to a digital format and transcriptions of voice ads for the classified community.

Our advantages are that we support digital recordings and computer dictations, as well as dialing into and recording the source material. Our staff works 24/7 and 365 days a year. We have the process in place that assures our clients receive their transcriptions with the quality they have come to expect.

Call or get in touch with us using the contact page with your requirements.